Terms of Sale
1. Introduction
The E Pharm NI website is owned and operated by My Health Digital Limited, a company registered in Northern Ireland with company number NI677902 and registered office at 3c Bluestone Business Park Moyraverty West Road, Moyraverty, Craigavon, Northern Ireland, BT65 5HU.
These Terms of Sale (“Terms”) govern your purchase of medication and other products (collectively, “Products”) from E Pharm NI
You agree to be bound by these Terms of Sale when you purchase products or services from us.
If you do not agree to be bound by these Terms of Sale, do not purchase products or services from us.
If you need any help or have any questions regarding our products and services.
Email to info@epharmni.co.uk
Call on 028 9460 0910.
We reserve the right to update, change or replace any part of these Terms of Sale from time to time at our discretion. If we do so, the updated version will be effective as soon as it is accessible on our website. Please review these Terms of Sale before each order you place so that you are aware of any changes to them. Your continued use of E Pharm NI’s products and services following the posting of any changes constitutes acceptance of those changes.
2. Other applicable terms
You should be familiar with the following additional terms that apply to your use of our services:
- Terms and Conditions: These govern your general use of our website and can be found here.
- Privacy Policy: This outlines how we handle your personal data and can be found here.
3. Compliance
We are registered with the Pharmaceutical Society of Northern Ireland (“PSNI”) as a registered pharmacy with registration number 584.
4. ID Verification
If your identity has not been confirmed by issuer of the prescription we will seek to confirm your identity.
Our verification partners are:
- LexisNexis –please view their privacy policy here.
Our verification partners will match your data to a database of public resources to determine whether the information you have provided us is indeed correct. The data we pass on to our verification partners are the following:
- First name and last name.
- Date of birth.
- Post Code
- NHS Number
If we are unable to verify your identity in this way, you will receive an email asking you to provide us with a copy of your passport, driver’s licence, birth certificate or residence permit. These are all securely stored with E Pharm NI and are required in order to process your order if the verification carried out by our verification partners fails.
5. Our medication
We offer a range of prescription and over-the-counter medications. All medications are dispensed under the supervision of a registered pharmacist and sourced from reputable suppliers.
You should inform your GP about any medication we supply.
6. Registration
By receiving a prescription from E-Pharm NI you are creating an electronic patient record within E-Pharm NI which will contain the following information:
- A record of these Terms of Sale and the Privacy Policy which you accepted.
- Your personal details.
- Your treatments,
- Your prescriptions
You acknowledge and agree that we may archive your electronic patient records including your personal information and treatments for a minimum of 8 years following your last order or prescription.
If there are any changes in your medical condition (new diagnosis, new medication, etc.) you are required to email info@epharmni.co.uk to let us know. Any updates in your medical situation could affect your suitability for treatment.
7. Prescription orders
We can only fulfil your order of prescription medication with a valid prescription issued by a medical professional. If not provided directly by your healthcare provider, you will need to upload a clear copy of your prescription during the ordering process and provide the physical prescription to us.
We reserve the right to verify the authenticity of your prescription with the issuing doctor.
You must be at least 18 years of age to have a prescription fulfilled by E Pharm NI and you must be a resident in the United Kingdom or the Republic of Ireland.
We deliver products only to addresses in the United Kingdom. Any shipment of products to the Republic of Ireland are made via your nominated courier noting that the point of delivery is as per the relevant Intercom is the pharmacy location (Intercom EXW – Ex Works). As such we give you access to goods at an agreed location from that point of delivery, the buyer bears almost all costs and risks during the entire shipping process.
The pharmacy will aim to process your prescription within 24-48 hours of receiving payment
If we decide that your selected treatment is not suitable for you, we will reject your prescription and you will be notified via email. You will also be informed of the reasons for this rejection. Please note, if your request for treatment is rejected, you will not be charged.
Please note that professional codes of conduct and legal restrictions may limit the quantity and frequency of any product we are permitted to supply to you.
Please note that for safety reasons, we do not accept returns of prescription medicines.
In order to cancel your order please email info@epharmni.co.uk and we will be able to instruct our clinical team to reject your order. You will not be charged.
You may only return prescription medicine to us in the event that we have made a mistake in fulfilling your order or your order is not as described, or is damaged or faulty in some way.
We reserve the right to refuse, pause or cancel fulfilment of your prescriptions if the following occur:
- You refuse to follow our clinical advice including reading the patient information leaflet prior to commencing any treatment; or
- We consider your condition too high risk or complex to treat and in which case, we may share this information with your GP or other healthcare provider; and
- We consider your condition unsuitable for treatment based on guidelines and standard operating procedures.
8. Courier delivery of your product
We will make available your prescription items for collection via your nominated courier. Your point of delivery in this instance will be the pharmacy address
If you have selected a courier they will collect from the pharmacy and deliver to you.
DPD who are our recommended courier use a next day service.
Once your parcel is scanned, you should receive an email and/or text with your tracking information and options (please also check your spam folder for that email.)
9. Returns, cancellations and refunds
You can cancel your order for prescription treatment up until the point it has been paid for.
For reasons of health, hygiene safety, copyright and legality we do not accept returns of medical products, including prescription or non-prescription medicine.
If you have unwanted medicine please take it to a local pharmacy for safe disposal.
As this is the case we are unable to offer refunds for returned prescription treatments unless they fall under the below reasons.
It is damaged, defective, or if the wrong product has been sent to you. On some occasions we may require evidence such as a photo of damaged, defective, or wrongly received treatment. We are unable to reimburse the cost of return delivery.
If the product, including medical products, is damaged or defective, or the wrong treatment has been sent please let us know and we will either replace the product, or refund you the amount paid by you for the product in question.
You must return the product to us in accordance with our reasonable request as soon as possible after informing us that the product is damaged or defective. We are happy to accept requests for refunds for any products that are damaged, defective or have been issued in error, for up to 2 months after you received your item.
If you are entitled to a refund, the price paid for the product will be refunded to you by the same method that you used to pay. Refunds will be made once the matter is settled between our customer care team and yourself. You should expect your refund to reach your bank within 4-5 working days of it being issued.
10. Use of the products
You are responsible for checking that the medicine is the correct medicine and that such medicine is not damaged in any way. Do not consume any medicine which is not the medicine prescribed by your health care provider or which is damaged on arrival. Instead you should contact us and we shall resupply or refund you as set out above.
All product information is for educational purposes and we make no assurances or guarantees as to its completeness, accuracy, or whether it is up to date.
Always read all product packaging and labels carefully before use.
If you purchase medicine in advance, please always check the date on the box to make sure it’s not out of date.
Please make sure that only you have access to your medicines.
In the event of a medical emergency, call a doctor or emergency services immediately.
All unused medication should be returned to your local pharmacy for safe disposal.
11. Cancellation by us
We may cancel your order if:
- We have insufficient stock to deliver the products you have ordered.
- We do not deliver to your delivery address.
- We cannot obtain authorisation for your payment.
- We cannot verify your identity.
- We cannot verify that you are aged 18 or over.
If we do cancel your order we will notify you by email and will refund you all sums paid within 30 days. We will not be obliged to offer any additional compensation for any disappointment suffered.
12. Our responsibility to you
We are responsible for ensuring the Products we supply are of good quality and meet the information provided on our website. Our liability to you is limited to the cost of the Products you have purchased. We are not liable for any indirect or consequential losses arising from your use of the Products.
All of the content on E Pharm NI is to be considered general information and not intended to amount to medical advice. If you are seeking medical advice, you should contact a doctor or clinician and refrain from taking any action regarding your health based on the content of E Pharm NI. If you have any questions, please email info@epharmni.co.uk and we will arrange for you to have a consultation with a clinician.
We cannot accept liability for any damages which result from:
- Your failure to provide (and continuously maintain) complete, truthful, and accurate information in your patient record, as well as in any online consultation you take with us and in any other information you give us.
- Your failure to follow advice given by E Pharm NI, or to pass on relevant information to your regular healthcare provider.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors and for fraud or fraudulent misrepresentation.
You agree that our service does not replace your general healthcare provider.
13. Making a complaint
Please see our Make a Complaint page.
14. General
If any provision of these Terms of Sale is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision shall be construed, as nearly as possible, to reflect the intentions of the parties and all other provisions shall remain in full force and effect.
Our failure to exercise or enforce any right or provision of these Terms of Sale shall not constitute a waiver of such right or provision.
These Terms of Sale, the subject matter and formation, are governed by the law of Northern Ireland. You and we both agree that the courts of Northern Ireland will have non-exclusive jurisdiction. However, if you are a resident of England you may also bring proceedings in England, and if you are resident of Scotland, you may also bring proceedings in Scotland.
Last updated: 17/01/2025 16:16pm